Rapids Express Car Wash — Privacy Policy, Terms and Conditions, and Customer Notices

Rapids Express Car Wash — Privacy Policy, Terms and
Conditions, and Customer Notices

Rapids
Express Car Wash — Privacy Policy, Terms and Conditions, and Customer
Notices

Effective July 24, 2026. Last updated July 24, 2026.

Part 1 — About
Rapids Express and These Terms

1.1 Who we are

“Rapids Express Car Wash” is the trade name used by a group of
affiliated California businesses:

Rapids Express Orange LP
Rapids Express Orange 2 LLC
Rapids Express Fullerton LLC
Rapids Express Anaheim LLC
Rapid MGMT INC

In this document, “Rapids Express,” “we,” “us,” and “our” mean these
entities together. The entity that operates the location you visit is
the entity that provides your car wash services and, where you hold a
membership, the entity that bills you. Rapid MGMT INC provides
management and administrative services for the group and is the contact
for the privacy requests, cancellations, claims, and notices described
below.

1.2 Our locations

Location	Address
Orange — Tustin Street	2045 N. Tustin Street, Orange, CA 92865
Orange — Katella	1325 West Katella Avenue, Orange, CA 92867
Fullerton	3105 Yorba Linda Boulevard, Fullerton, CA 92831
Anaheim	2525 E. Ball Road, Anaheim, CA 92806

Hours are 7:00 a.m. to 8:00 p.m. daily, with limited or closed hours
on certain holidays and during inclement weather. Current hours are
posted at rapidsexpress.com.

1.3 What this document covers

This single document contains all of our customer-facing policies and
terms:

How we handle personal information, at our locations and on our
website, including license plate and camera information
Your California privacy rights and how to exercise them
The terms that apply to our website, memberships, fleet accounts,
gift cards, and text messages
How we handle vehicle damage claims and accessibility requests
How disputes are resolved, including an arbitration agreement and
class action waiver you may opt out of

Each numbered Part below stands on its own. Where Parts overlap, the
Part that specifically addresses a subject controls for that
subject.

1.4 Our commitment
on advertising and data sales

Rapids Express does not sell personal information for money. We do
share website identifiers and activity with Google and Meta for
advertising, and you can opt out at any time — see Part 2, Section
7.

We never sell or share license plate information, audio or
video recordings, or payment information for advertising, and we do not
contribute license plate information to any shared, regional, or
national database.

1.5 How to reach us

Rapids Express Car Wash c/o Rapid MGMT INC, Attn:
Privacy Officer 2045 N. Tustin Street, Orange, CA 92865 Email:
support@rapidsexpress.com Phone: (714) 592-4560 Employment inquiries:
jobs@rapidsexpress.com

We respond to email within one business day.

Part 2 — Privacy
Policy and Notice at Collection

Effective July 24, 2026. Last updated July 24, 2026.

Rapids Express Car Wash (“Rapids Express,” “we,” “us,” or “our”)
respects your privacy. This Privacy Policy describes how we collect,
use, retain, disclose, and protect personal information through our
website, mobile experiences, car wash locations, membership and fleet
programs, point-of-sale systems, customer support channels, marketing
programs, cameras, audio-enabled recording systems, and automated
license plate recognition systems (collectively, the “Services”).

This Policy also serves as our Notice at Collection
for California consumers. Supplemental notices may be provided at a
specific point of collection, including membership checkout, text
message signup, an employment application, or the entrance to a
location.

Two other documents supplement this Policy:

The Automated License Plate Recognition Usage and Privacy
Policy (Part 4), which governs license plate information;
and
The Audio and Video Surveillance Policy (Part 5),
which governs camera and audio recordings at our locations.

Workforce information is governed by the Team Member and Job
Applicant Privacy Notice (Part 14).

1. Scope

This Policy applies to personal information about Guests, website
visitors, members, fleet contacts and drivers, prospective Guests, and
anyone who communicates with us.

It does not apply to independently operated third-party websites or
services linked from our Services. Their practices are governed by their
own policies.

2. Personal information we
collect

Depending on how you interact with Rapids Express, we may collect the
following categories.

A. Identifiers and contact information. Name, postal
address, email address, telephone number, account number, online
identifier, device identifier, IP address, membership barcode or token,
license plate number, and similar identifiers.

B. Account and membership information. Membership
plan, enrollment and renewal dates, vehicle information, account
preferences, authorized vehicles, family or group plan relationships,
fleet affiliation, wash history, account status, cancellations,
upgrades, downgrades, discounts, promotions, and communications about
the account.

C. Transaction and payment information. Purchases,
invoices, refunds, payment status, billing address, payment card type,
truncated card information, transaction identifiers, charge disputes,
and fraud prevention information. Full payment card data is processed by
our payment provider and is not stored by Rapids Express.

D. Vehicle, license plate, and visit information.
License plate number and state, vehicle make, model, and color or other
characteristics, images of the plate and vehicle, location visited,
entry or transaction lane, date and time of the visit, wash purchased or
redeemed, and information connecting a vehicle to a membership, fleet
account, transaction, incident, or fraud investigation.

E. Audio, video, and security information. Security
camera footage, audio recordings captured in clearly posted
public-facing operational areas, vehicle images, access control
information, and information concerning safety, damage claims,
collisions, suspected theft, fraud, trespass, or other incidents. Audio
is not recorded in restrooms, changing areas, breakrooms, private
offices, or other areas where a person would reasonably expect a
confidential conversation.

F. Internet and electronic activity. Browsing
activity, pages viewed, links clicked, referring URL, browser type,
device type, operating system, cookie identifiers, approximate location
derived from IP address, session information, interactions with emails
or advertisements, and diagnostic or analytics data.

G. Communications and submitted content. Emails,
text messages, telephone or chat communications, survey responses,
reviews, photographs, incident reports, claim documentation, and other
content you send us.

H. Commercial and preference information. Services
considered or purchased, offer redemptions, membership preferences,
communication preferences, inferred interests, and participation in
promotions.

I. Sensitive personal information. We process
account login credentials and payment information needed to provide the
Services. We do not use sensitive personal information to infer
characteristics about a person. We do not intentionally collect
precise geolocation, government identification numbers, health
information, biometric templates, or the contents of private
communications unless specifically needed and lawfully collected for a
disclosed purpose.

J. Professional information. For fleet contacts,
vendors, and business partners: job title, employer, business contact
information, authority over an account, and related correspondence.

3. Sources of personal
information

We collect information:

Directly from you, when you buy a wash, enroll in a membership or
fleet program, contact us, submit a form, enter a promotion, or exercise
a privacy right;
Automatically, from our website, applications, cookies, analytics
tools, point-of-sale systems, cameras, and license plate recognition
systems;
From service providers, including payment processors, membership
platform providers, communications providers, fraud prevention services,
and analytics and advertising providers;
From a family, group plan, or fleet account administrator authorized
to provide information about a vehicle or driver;
From public records or publicly available sources; and
From an insurer, attorney, law enforcement agency, witness, or other
person in connection with an incident, claim, legal request, or security
matter.

4. Why we collect and use
information

We may use personal information to:

Provide, authenticate, and administer car wash services;
Create and maintain membership, group, family, and fleet
accounts;
Recognize an enrolled vehicle and validate access to a purchased
wash plan;
Process purchases, recurring payments, invoices, refunds, and
billing disputes;
Communicate about accounts, transactions, renewals, price changes,
closures, and service updates;
Respond to questions, cancellations, complaints, claims, and privacy
requests;
Deliver marketing where legally permitted and consistent with your
preferences;
Operate, maintain, troubleshoot, secure, and improve our locations,
equipment, website, and systems;
Measure website and campaign performance;
Detect and prevent fraud, account sharing, unauthorized access,
theft, vandalism, and other unlawful or harmful activity;
Investigate incidents, collisions, damage claims, safety concerns,
and violations of our terms;
Protect Guests, Team Members, property, equipment, and legal
rights;
Comply with accounting, tax, insurance, legal, and regulatory
obligations;
Establish, exercise, or defend legal claims; and
Complete a merger, acquisition, financing, reorganization, or sale
of all or part of the business.

We do not use personal information for a materially different,
unrelated, or incompatible purpose without providing any notice or
obtaining any consent required by law.

The table below summarizes the categories we collect, the principal
purposes, whether the category may be sold or shared as California law
defines those terms, and the intended retention period.

Ordinary disclosures to service providers under restricted written
contracts are neither a sale nor sharing. “Shared” means disclosure
through advertising technology for cross-context behavioral
advertising.

Category	Main purposes	Sold or shared	Intended retention
Identifiers and contact information	Accounts, service, support, transactions, marketing, security	Not sold for money. Shared through advertising technology, subject to opt-out	Retained as part of our business records for as long as the record serves a disclosed purpose; marketing records four years after last interaction
Account and membership information	Enrollment, access, billing, plan administration, fraud prevention	No	Retained as part of our business records
Transaction and payment information	Payment, accounting, disputes, tax, fraud prevention	No	Retained as part of our business records
Vehicle and license plate numbers recorded with a transaction or visit	Membership, fleet, and retail recognition, access, transaction records, fraud prevention	No	Retained in our point-of-sale system as part of our business records
Plate and vehicle images	Transaction verification, security, incident investigation	No	30 days unless preserved for an incident, dispute, or legal obligation
Wash, fleet, and billing transaction history	Service records, statements, accounting, disputes	No	Retained as part of our business records
Audio and video surveillance	Safety, security, incident and claim investigation	No	Ordinarily up to 30 days unless preserved for an incident, claim, investigation, or legal obligation
Internet and electronic activity	Website operation, analytics, security, advertising	Shared through advertising technology, subject to opt-out	Typically up to 13 months; security logs up to 24 months
Communications and submitted content	Support, claims, feedback, legal compliance	No	Matter duration plus four years; longer where legally necessary
Commercial and preference information	Service, personalization, offers, analytics	Shared through advertising technology, subject to opt-out	Retained as part of our business records
Sensitive personal information	Authentication, payments, security	No	Only as long as reasonably necessary for the disclosed purpose
Professional information	Fleet, vendor, and partner administration	No	Relationship plus four years
Privacy requests and consent records	Compliance and proof of consent	No	At least 24 months. Automatic renewal consent: at least 3 years, or 1 year after termination, whichever is longer

Where a category is described as retained as part of our business
records, it is kept for as long as it serves one of the purposes
disclosed above. The Privacy Officer reviews those categories annually
and directs deletion or de-identification of any category that no longer
serves a disclosed purpose. You may also request deletion at any time,
as described in Section 3.

Retention periods are maximum targets, not guarantees that every
record is kept for the full period. We may retain information longer
where reasonably necessary for an investigation, litigation hold,
warranty, insurance claim, fraud prevention, debt collection, tax or
accounting rule, or other legal obligation. We may retain deidentified
or aggregated information that cannot reasonably be linked to an
individual.

We will not collect additional categories of personal information, or
use what we have collected for a materially different purpose, without
first providing an updated notice.

6. How we disclose information

We may disclose personal information to:

Payment processors, banks, and transaction providers;
Membership, point-of-sale, fleet, customer support, website hosting,
cloud storage, and information technology providers;
License plate recognition, camera, physical security, and incident
management providers;
Email, text messaging, direct mail, analytics, and advertising
providers;
Account administrators for a family, group, or fleet plan, limited
to what is reasonably necessary to administer that plan;
Insurers, attorneys, accountants, auditors, consultants, and other
professional advisors;
Government or law enforcement authorities where required by valid
legal process or otherwise permitted by law;
A purchaser, successor, lender, or advisor involved in a proposed or
completed business transaction; and
Other parties at your direction or with your consent.

Service providers and contractors are required by written contract to
process information only for limited, specified purposes and to provide
the protections applicable law requires.

Mobile information. No mobile information, text
message originator opt-in data, or messaging consent information will be
sold or shared with third parties or affiliates for their own marketing
or promotional purposes. We disclose that information only to vendors
that support our messaging program, such as platform providers and
carriers, and only as needed to deliver or support the program.

Rapids Express does not sell personal information for
money.

Rapids Express does share personal information for
cross-context behavioral advertising. We use Google and Meta
advertising and measurement tools on our website. Through those tools,
identifiers such as cookie IDs, device identifiers, IP address, and
hashed email addresses, together with information about your activity on
our website, are made available to Google and Meta so that we can
measure our advertising and show Rapids Express ads to you and to
similar audiences on other sites and apps. California law calls this
“sharing.”

You may opt out at any time, at no cost and with no effect on
your service. Three ways:

Select Do Not Sell or Share My Personal Information
or Your Privacy Choices in the footer of any page on
our website;
Adjust your choices in our cookie preference center at the cookie
preference center on our website; or
Turn on an opt-out preference signal such as Global Privacy
Control (GPC) in your browser or as a browser extension. We
treat a GPC signal as a valid opt-out request for the browser or device
that sends it, and our website will indicate when we have processed
it.

An opt-out applies to the browser or device that sends it. If you
clear cookies, switch browsers, or use another device, opt out again. If
you are signed in to an account when you opt out, we will also apply the
opt-out to your account where we are able.

Opting out does not stop advertising — it stops the personalization
of that advertising based on information shared with our advertising
partners.

We never sell or share license plate information, audio or
video surveillance recordings, or payment information for advertising
purposes, and we do not provide license plate data to Google or
Meta.

We do not knowingly sell or share the personal information of
consumers under 16 years of age.

8. Cookies and tracking
technologies

We use strictly necessary cookies to operate and secure the website.
Subject to your choices, we also use analytics and advertising
technologies to understand usage, measure campaigns, and deliver
relevant advertising. Details appear in the Cookie and Tracking
Technologies Notice (Part 11).

9. Communications choices

Unsubscribe from marketing email using the link in any marketing
message. Stop marketing texts by replying STOP. Transactional and
service communications may continue where reasonably necessary to
administer an active account, complete a requested transaction, provide
safety information, or comply with law.

10. Security

We use reasonable administrative, technical, operational, and
physical safeguards appropriate to the information involved. Measures
include access controls, individual named accounts, multifactor
authentication where supported, encryption, vendor controls, logging,
training, secure disposal, and incident response procedures.

No system is completely secure. You are responsible for keeping your
account credentials confidential and telling us promptly if you suspect
unauthorized use.

11. Children

Our Services are intended for a general audience and are not directed
to children under 13. We do not knowingly collect personal information
online from children under 13 without any legally required consent. We
do not knowingly sell or share the personal information of consumers
under 16. If you believe a child has provided information to us, contact
us and we will review and address it.

12. California privacy rights

Rapids Express is subject to the California Consumer Privacy Act.
California residents have the right to know, access, delete, and correct
personal information; to opt out of the sale or sharing of personal
information; to limit certain uses of sensitive personal information;
and to receive equal service and pricing. Part 3 explains these rights
and how to exercise them.

13. Other California
disclosures

Shine the Light. California Civil Code section
1798.83 permits certain residents to request information about
disclosures of personal information to third parties for those third
parties’ own direct marketing purposes. Rapids Express does not disclose
personal information to third parties for their own direct marketing in
the manner covered by that law.

Do Not Track. We do not currently respond to browser
“Do Not Track” signals. We do recognize qualifying opt-out preference
signals such as Global Privacy Control, as described in Section 7.

14. Changes to this Policy

We may update this Policy. The “Last updated” date identifies the
current version. If a change materially affects how we use information
already collected, we will provide additional notice or obtain consent
where required.

15. Contact us

Rapids Express Car Wash Attn: Privacy Officer Rapid MGMT INC 2045 N.
Tustin Street, Orange, CA 92865 Email: support@rapidsexpress.com
Telephone: (714) 592-4560 Privacy request form: the privacy request form
on our website

Part 3 — California Privacy
Rights

Effective July 24, 2026.

This notice supplements the Rapids Express Privacy Policy.

1. Your rights

Rapids Express is subject to the California Consumer Privacy Act.
Subject to the exceptions California law provides, a California resident
may request:

Right to know and access. The categories and
specific pieces of personal information collected; the sources; the
purposes; the categories sold, shared, or disclosed; and the categories
of recipients.

Right to delete. Deletion of personal information,
subject to exceptions such as completing a transaction, maintaining
security, complying with law, and establishing or defending legal
claims.

Right to correct. Correction of inaccurate personal
information.

Right to opt out of sale or sharing. A direction
that Rapids Express not sell personal information or share it for
cross-context behavioral advertising. Rapids Express does share
information for cross-context behavioral advertising; see Part 2,
Section 7.

Right to limit sensitive personal information. Where
a business uses or discloses sensitive personal information beyond
legally permitted purposes, a consumer may direct it to limit that use.
Rapids Express uses sensitive personal information only for permitted
purposes such as providing requested services, processing payments,
authentication, safety, and security.

Right to nondiscrimination. Equal service and
pricing for exercising a privacy right, except as permitted for a lawful
financial incentive.

2. Submitting a request

Online: the privacy request form on our
website
Email: support@rapidsexpress.com
Telephone: (714) 592-4560

For opt-out requests, use Do Not Sell or Share My Personal
Information or Your Privacy Choices in the
website footer. We also process recognized opt-out preference signals as
required by law.

3. Verification

We use information reasonably necessary to verify your identity and
authority. Depending on the request, that may include matching an email
address, telephone number, transaction, membership number, vehicle, or
license plate, or requesting a signed declaration. We will not request
more information than reasonably necessary. If we cannot verify a
request, we will explain the outcome to the extent permitted by law.

4. Authorized agents

An authorized agent may submit a request. We may require proof of
signed permission and may ask the consumer to verify identity directly,
unless the agent holds a valid power of attorney.

5. Timing and appeals

We acknowledge and respond within the periods California law requires
— ordinarily confirmation within 10 business days and a substantive
response within 45 calendar days, with one 45-day extension where
needed. If we deny a request in whole or in part, we will explain the
basis and provide any available method to appeal or complain.

6. Requests
involving a vehicle or license plate

To protect Guests, Rapids Express will not disclose vehicle
visit history simply because a requester supplies a plate
number. We may require evidence connecting the requester to the
relevant account or vehicle.

Where a plate reading was inaccurate, we may retain the corrected
record together with an explanatory note when outright deletion would
undermine security, accounting, or a pending claim.

7. Annual disclosure

In the preceding 12 months, Rapids Express collected and disclosed
for business purposes the categories described in Part 2, Section 5, and
shared identifiers, internet and electronic activity, and commercial and
preference information for cross-context behavioral advertising as
described in Part 2, Section 7. Rapids Express did not sell personal
information for money.

We review and update this disclosure annually.

Part
4 — Automated License Plate Recognition Usage and Privacy Policy

Effective July 24, 2026. Last updated July 24, 2026.

This policy is maintained under California Civil Code sections
1798.90.51, 1798.90.52, and 1798.90.53. Rapids Express acts as both an
ALPR operator and an ALPR end-user, and this policy applies to both
roles.

1. Purpose and scope

Rapids Express uses automated license plate recognition (“ALPR” or
“LPR”) technology at all of its locations:

2045 N. Tustin Street, Orange, CA 92865
1325 West Katella Avenue, Orange, CA 92867
3105 Yorba Linda Boulevard, Fullerton, CA 92831
2525 E. Ball Road, Anaheim, CA 92806

Our ALPR system is a component of our point-of-sale
system. The license plate is how our pay stations recognize a
vehicle, apply the correct membership or fleet plan, and record the wash
that was purchased. A plate read is therefore part of the transaction
record in the same way the wash purchased and the amount paid are.

ALPR systems use cameras and software to detect license plates and
convert the plate characters into computer-readable data. This policy
explains how we collect, access, use, protect, retain, share, and delete
that information. It applies to ALPR cameras and systems operated on
Rapids Express property, including systems operated by a vendor on our
behalf.

2. Information collected

Our ALPR system may collect:

The vehicle’s license plate number and issuing state, where
readable;
A photograph or digital image of the plate;
An image of the vehicle or the area around the plate;
The date and time the vehicle was detected;
The Rapids Express location, camera, and lane at which it was
detected;
The system’s plate-reading confidence score and related technical
data; and
Information linking the plate to a Rapids Express membership, group
plan, fleet account, transaction, incident, investigation, or access
record.

ALPR technology sometimes reads a plate incorrectly. An ALPR reading
is not treated as conclusive proof of vehicle identity without
verification.

3. Authorized purposes

ALPR information may be collected, accessed, and used
only for these purposes:

Recognizing and validating vehicles enrolled in a Rapids Express
membership or group plan;
Recognizing vehicles enrolled in a fleet account;
Providing access to purchased car wash services;
Recording and reconciling membership, fleet, and retail wash
transactions;
Preparing fleet usage records and billing statements;
Detecting or investigating account sharing, payment fraud,
unauthorized use, chargebacks, or violations of our membership or fleet
terms;
Investigating vehicle damage claims, collisions, injuries, theft,
criminal activity, or other incidents at a Rapids Express property;
Protecting Guests, Team Members, equipment, and property;
Troubleshooting and maintaining the ALPR system;
Responding to a valid subpoena, court order, warrant, or other
legally binding request; and
Complying with applicable law.

ALPR information may only be used for the authorized purposes
listed above. This restriction applies to Rapids Express
personnel and to every person or company that receives access to ALPR
information from us, including vendors and service providers.

Rapids Express prohibits the use of ALPR information for personal
purposes, for tracking any individual for a purpose not listed above,
for immigration enforcement, for harassment or discrimination, for
marketing unrelated to an existing Rapids Express relationship, or for
any purpose not authorized by this policy.

4. Authorized users and
training

Access is limited to the following roles, and only to the extent
needed for an authorized purpose:

Role	Scope of access
Privacy Officer (system custodian)	Full administrative access; approves all other access
General Manager	Full access across locations
Corporate administrator, IT	System configuration and support access
Site Manager	Access limited to the manager’s assigned location
Membership, fleet, payment, and claims personnel designated in writing	Access limited to the records needed for the assigned matter
Approved vendors — ALPR, point-of-sale, membership management, security, hosting, and technical service providers	Access limited by written contract to services performed for Rapids Express

Site-level Team Members may search or browse historical ALPR
information. No outside vendor/user
may conduct a search without documenting an authorized purpose for
it. Access is removed promptly when it is no longer
required.

Training. Before receiving access, and at least
annually thereafter, each authorized user must complete training
covering permitted and prohibited uses, privacy responsibilities,
information security, account and password protection, documenting the
purpose of each search, disclosure restrictions, incident reporting, and
the consequences of misuse. Training completion is documented and
retained by the Privacy Officer.

5. Monitoring, security, and
audits

Rapids Express maintains administrative, technical, operational, and
physical safeguards to protect ALPR information, including:

Individual named user accounts — shared accounts are
prohibited;
Role-based permissions and least-privilege access;
Strong passwords and multifactor authentication where the system
supports it;
Written approval by the Privacy Officer before access is
granted;
Encryption in transit and at rest where the system supports it;
Access logs recording searches and disclosures;
Prompt removal of access when a person changes roles or leaves;
Contractual confidentiality and data-protection requirements for
vendors;
Secure deletion procedures; and
Investigation and remediation of suspected unauthorized access.

Audit process. The Privacy Officer reviews the ALPR
access log quarterly to confirm that every search was
made by an authorized user for an authorized purpose, and conducts a
full annual audit of user accounts, permissions,
retention settings, vendor access, disclosures, and training records.
Audit results and any corrective action are documented and retained for
at least two years.

Unauthorized access, searching, copying, disclosure, or use may
result in removal of access, disciplinary action up to and including
termination, contract termination, and civil or criminal
consequences.

6. Access records

Whenever Rapids Express accesses ALPR information or provides access
to it, we maintain a record containing:

The date and time of access;
The license plate number or other data used to conduct the
search;
The username of the person who accessed the information;
That person’s organization or affiliation, where applicable;
and
The authorized purpose for the access.

Access records are protected from unauthorized alteration or
deletion, are retained for at least two years, and are reviewed as
described in §5.

Rapids Express does not sell or lease ALPR information.
Rapids Express does not share ALPR information for cross-context
behavioral advertising. Rapids Express does not contribute ALPR
information to any shared, regional, or national license plate database
or network.

ALPR information may be disclosed only:

To authorized Rapids Express service providers or contractors
performing services for us under written data-protection
restrictions;
To a Guest, member, or authorized fleet representative when needed
to administer or resolve activity involving that person’s account or
vehicle;
To insurers, attorneys, or professional advisors when reasonably
necessary to investigate or resolve a claim;
In connection with a corporate transaction, subject to
confidentiality protections;
When the vehicle owner or authorized account holder directs or
authorizes the disclosure;
In response to a valid warrant, subpoena, court order, or other
legally binding legal process; or
When reasonably necessary to address an emergency involving imminent
risk of death, serious bodily injury, or substantial property damage, as
permitted by law.

We do not provide direct or unrestricted database access to any
outside person or agency. Law enforcement requests must be reviewed by
the Privacy Officer or legal counsel and supported by valid legal
authority unless an emergency exception applies. Every disclosure is
limited to the information reasonably necessary for the purpose and is
documented in the access records.

8. Accuracy and correction

Because ALPR systems can misread plates, Rapids Express verifies
information before relying on it for an adverse account, billing, or
fraud decision. Verification may include comparing the plate image
against the read characters, the vehicle description, the membership or
fleet record, the transaction record, and other available
information.

To request correction of inaccurate license plate or account
information, contact support@rapidsexpress.com or use the privacy
request form on our website. We may ask for information reasonably
needed to verify your identity, your authority over the account, and
your connection to the vehicle.

9. Retention and destruction

Rapids Express retains ALPR information according to what the record
is and the purpose it serves.

Record type	Retention period
Plate and vehicle images	30 days after the visit, unless attached to an open incident, claim, dispute, or legal hold
Plate number recorded in our point-of-sale system as part of a transaction or visit record	Retained as part of our permanent business records, for as long as the record serves an accounting, tax, membership, fleet, fraud-prevention, claim, or legal purpose
Wash, membership, fleet, and billing transaction history	Retained as part of our permanent business records
Incident, fraud, claim, and legal records	Until the matter is resolved, plus the applicable limitation, insurance, or audit period
Access and disclosure logs	At least two years

Why plate numbers and plate images are treated
differently. A plate image is a photograph. Once the
transaction it documents is complete and no incident or claim is open,
it serves no further purpose, so it is deleted after 30 days. A plate
number recorded at the pay station is a field in a transaction record —
the equivalent of a line on a receipt — and it remains part of that
record.

Destruction process. Image deletion is automated in
the ALPR and point-of-sale system on the schedule above. For records
retained as part of our business records, the Privacy Officer conducts
an annual review to confirm that each category of retained information
still serves one of the purposes listed in Section 3, and directs
deletion or de-identification of any category that no longer does. That
review, and any resulting deletion, is documented.

Deletion on request. A California resident may
request deletion of personal information, including license plate
information, as described in Part 3 of this document. We honor verified
deletion requests subject to the exceptions California law provides,
such as completing a transaction, detecting security incidents,
preventing fraud, complying with a legal obligation, and establishing or
defending legal claims. Where an exception requires us to keep a record,
we tell you which exception applies.

De-identification. Where Rapids Express retains
historical information for business analysis, it may de-identify that
information instead of deleting it. De-identified and aggregated records
are maintained in that form, are not re-associated with a license plate
or an individual, and may be retained indefinitely.

Rapids Express does not retain ALPR information longer than
reasonably necessary for the purposes described in this policy.

10. Custodian of the system

The official custodian responsible for implementing this policy is
the Privacy Officer of Rapids Express Car Wash. The
Privacy Officer approves access, reviews disclosures, oversees training,
conducts the audits described in §5, manages retention settings, and
responds to privacy inquiries. The General Manager serves as backup
custodian when the Privacy Officer is unavailable.

Contact: Privacy Officer Rapids Express Car Wash
2045 N. Tustin Street, Orange, CA 92865 support@rapidsexpress.com

11. California privacy rights

Subject to the exceptions California law provides, California
residents have the right to know what personal information we have
collected, to request deletion, to request correction, to know the
categories of information disclosed and the categories of recipients, to
opt out of the sale or sharing of personal information, and not to be
discriminated against for exercising a privacy right. Rapids Express
does not sell ALPR information or share it for cross-context behavioral
advertising.

Requests may be submitted at the privacy request form on our website,
by email to support@rapidsexpress.com, or by phone at (714) 592-4560. We
may need to verify your identity and your connection to the vehicle or
account. An authorized agent may submit a request as permitted by
California law.

12. Changes to this policy

We review this policy at least annually and update it when our
technology, uses, retention practices, or legal obligations materially
change. If we intend to collect additional categories of information or
use ALPR information for a materially different purpose, we will publish
an updated policy before beginning that collection or use.

This policy is published at rapidsexpress.com/privacy-policy/alpr
and is available in writing on request at any Rapids Express
location.

Part 5 — Audio and
Video Surveillance Policy

Effective July 24, 2026. Last updated July 24, 2026.

1. Notice

Rapids Express locations use visible security cameras, audio-enabled
recording systems, and automated license plate recognition systems. A
notice is posted at every entrance, before the recording area, and
additional signs appear in the vacuum and pay station areas.

By entering or remaining on the property after passing the posted
notice, a person acknowledges and consents to audio and video recording
and to the collection of license plate information. A person who does
not consent should not enter or remain on the property.

License plate information is governed separately by Part 4.

2. Purposes

Recordings may be used to:

Protect Guests, Team Members, vehicles, equipment, and
property;
Monitor the safe operation of the car wash;
Investigate accidents, collisions, damage claims, theft, vandalism,
trespass, fraud, threats, and policy violations;
Respond to complaints and improve service;
Secure transactions and controlled areas; and
Establish, exercise, or defend legal claims.

Recordings are not used for facial recognition, biometric
identification, or biometric profiling. If Rapids Express ever
intends to use such technology, it will provide the separate notice and
obtain any authorization the law requires before implementation.

3. Audio
recording — where it applies and where it does not

Audio is recorded only in clearly posted, public-facing
operational areas where recording is disclosed in advance and a
person would not reasonably expect a private conversation. These areas
include entrance lanes, pay stations, the tunnel approach, and vacuum
bays.

Audio is not recorded in restrooms, changing areas,
breakrooms, private offices, areas used for confidential conversations,
or any location where a person would reasonably expect a confidential
communication. Microphones in those areas are disabled at the device
level, not merely muted in software.

California restricts recording a confidential communication without
the consent of all parties. A posted notice is not treated as blanket
authorization to record every conversation anywhere on the property.
Where a communication is or may be confidential and the required consent
has not been given, it is not recorded.

Each location maintains a written audio zone map identifying every
device that captures audio and the area it covers. The Privacy Officer
reviews the map annually and whenever a camera or microphone is added,
moved, or replaced.

Recorded telephone and support calls are governed separately. Where a
call is recorded, we tell you at the beginning of the call and ask
whether you consent. If you do not consent, we stop the recording or
offer you an unrecorded way to reach us. The property notice does not
cover telephone calls.

4. Team Members

Team Members work within posted recording areas throughout a shift.
Each Team Member receives written notice of audio and video recording
and signs an acknowledgment before recording applies to their work area.
See Part 14.

5. Access, disclosure, and
security

Recordings may be accessed only by authorized personnel for a
documented purpose. Access is limited by role, uses individual named
accounts, and is logged where the system supports it.

Recordings may be disclosed to service providers, insurers, counsel,
law enforcement acting under valid legal authority, or others where
permitted by law and reasonably necessary for an incident, claim,
emergency, or business transaction.

Rapids Express does not sell audio or video recordings and
does not share them for advertising purposes.

6. Retention

Routine audio and video is ordinarily retained for no more than 30
days.

Relevant clips may be preserved longer for a reported incident,
claim, investigation, litigation hold, insurance matter, safety review,
or legal obligation. Preserved clips are stored separately from the
routine retention pool so that automatic deletion does not destroy
evidence in an open matter.

The Privacy Officer confirms the configured retention period at each
site during the annual review described in Part 4, Section 5.

7. Contact

Questions and privacy requests: support@rapidsexpress.com or the
privacy request form on our website.

Part 6 — Website Terms of Use

Effective July 24, 2026. Last updated July 24, 2026.

1. Agreement to these terms

These Website Terms of Use (“Terms”) are a contract between you and
Rapids Express Car Wash (“Rapids Express,” “we,” “us,” or “our”). They
govern your use of rapidsexpress.com, any Rapids Express mobile
application, and any online account portal we operate (together, the
“Website”).

By accessing or using the Website, you accept these Terms. If you do
not accept them, do not use the Website.

Separate agreements govern other parts of our business:

Wash memberships and group plans: Membership Terms and
Conditions
Fleet accounts: Fleet Account Terms
Text messaging: SMS Terms
Gift cards and wash books: Gift Card and Wash Book Terms
Personal information: Privacy Policy

If those terms conflict with these Terms on a subject they
specifically address, they control.

2. Eligibility

You must be at least 18 years old to create an account or purchase a
membership. If you use the Website on behalf of a business, you
represent that you are authorized to bind that business.

3. Your account

You are responsible for the accuracy of the information in your
account, for keeping your login credentials confidential, and for all
activity under your account. Notify us promptly at
support@rapidsexpress.com if you believe your account has been used
without your authorization. We may suspend or close an account that we
reasonably believe has been used fraudulently or in violation of these
Terms.

4. Permitted use and license

The Website and its contents — including text, graphics, logos,
photographs, video, layout, and software — are owned by Rapids Express
or its licensors and are protected by copyright, trademark, and other
laws. We grant you a limited, revocable, non-exclusive, non-transferable
license to access and use the Website for your own personal or internal
business purposes related to buying and managing car wash services.

You may not:

Copy, reproduce, republish, distribute, or create derivative works
from Website content, except for incidental personal use such as
printing a receipt or a copy of these Terms;
Use the Website content for commercial purposes unrelated to your
relationship with Rapids Express;
Use any automated system — including scrapers, bots, or crawlers —
to access, monitor, or copy the Website, except for search engine
indexing consistent with our robots.txt file;
Attempt to probe, scan, or test the vulnerability of the Website, or
breach any security or authentication measure;
Reverse engineer, decompile, or disassemble any part of the
Website;
Remove or alter any copyright, trademark, or other proprietary
notice;
Frame or mirror any part of the Website; or
Use the Website in a way that violates law or interferes with its
operation or other users’ access.

The Rapids Express name, logo, and site branding are our trademarks.
You may not use them without our prior written permission.

5. User submissions

If you submit reviews, photos, survey responses, claim documentation,
or other content to us, you grant Rapids Express a non-exclusive,
royalty-free, worldwide, perpetual license to use, reproduce, and
display that content in connection with operating and promoting our
business. You represent that you own or have the right to submit the
content and that it does not violate anyone else’s rights. We may remove
any submission at our discretion.

Do not submit anything unlawful, defamatory, obscene, threatening, or
infringing.

6. Prices, promotions, and
errors

Prices, wash plan features, and promotional offers displayed on the
Website are subject to change and may vary by location. We make
reasonable efforts to keep the Website accurate, but it may contain
typographical errors, out-of-date information, or pricing mistakes. We
reserve the right to correct errors and to cancel or refuse any order or
enrollment resulting from an error, including after an order has been
submitted. If we cancel a transaction because of an error, we will
refund any amount you paid for it.

Promotional codes are subject to their own stated terms, are limited
to one per customer unless stated otherwise, have no cash value, and may
not be combined with other offers unless we say so.

7. Third-party links and
services

The Website may link to sites and services we do not control,
including payment processors, review platforms, and social media. We
provide those links for convenience. We do not endorse and are not
responsible for third-party content, products, or privacy practices.
Your use of a third-party service is governed by that party’s terms.

8. Disclaimer of warranties

THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST
EXTENT PERMITTED BY LAW, RAPIDS EXPRESS DISCLAIMS ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT
WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR
ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

This section applies to the Website. It does not limit any warranty
or obligation regarding the car wash services themselves, which are
addressed in the Membership Terms and our Vehicle Damage Claim
Policy.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RAPIDS EXPRESS AND ITS
OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE
FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE
DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION,
ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, WHETHER BASED ON
CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE WILL
NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RAPIDS EXPRESS IN
THE six MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE
HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties
or the limitation of certain damages. Nothing in these Terms limits
liability that cannot be limited under applicable law, and California
Civil Code section 1668 limits the enforceability of releases for fraud,
willful injury, or violation of law.

10. Indemnification

You agree to indemnify and hold harmless Rapids Express and its
officers, members, managers, employees, and agents from any claim,
demand, loss, or expense, including reasonable attorneys’ fees, arising
out of your breach of these Terms, your misuse of the Website, or your
violation of any law or third-party right.

11. Electronic communications

You consent to receive account and transaction records electronically
at the contact information you provide. Marketing text messages require
separate consent and are governed by Part 8. You may retain electronic
disclosures by printing or saving them.

12. Copyright complaints

A copyright owner who believes material on the Website infringes a
copyright may send a notice identifying the work, the challenged
material and its location, contact information, a good faith statement,
a statement of accuracy and authority made under penalty of perjury, and
a physical or electronic signature to:

13. Suspension and termination

We may suspend or terminate Website access for suspected fraud,
security risk, unlawful conduct, or material violation of these Terms.
Provisions that by their nature should survive termination will
survive.

14. Dispute resolution

Disputes between you and Rapids Express are governed by the
Arbitration Agreement and Class Action Waiver in Part 15, which requires
most disputes to be resolved by individual arbitration, waives class
actions, and gives you 30 days to opt out. Please read it.

15. Governing law and venue

These Terms are governed by the laws of the State of California
without regard to conflict-of-law principles. Subject to the Arbitration
Agreement in Part 15, you and Rapids Express agree that any action must
be brought exclusively in the state or federal courts located in Orange
County, California, and you consent to personal jurisdiction there.

16. Changes to these Terms

We may revise these Terms at any time by posting an updated version
with a new “Last updated” date. Changes take effect when posted, except
that material changes affecting an active membership will be handled as
described in the Membership Terms. Your continued use of the Website
after changes are posted means you accept them.

17. General

Severability. If any provision is held
unenforceable, it will be modified to the minimum extent necessary or
severed, and the rest of these Terms remain in effect.

No waiver. Our failure to enforce a provision is not
a waiver of it.

Assignment. You may not assign these Terms. We may
assign them in connection with a merger, acquisition, or sale of
assets.

Entire agreement. These Terms, together with the
other agreements referenced in §1, are the entire agreement between you
and Rapids Express regarding the Website.

Accessibility. See our Accessibility Statement. If
you have difficulty using any part of the Website, contact
support@rapidsexpress.com and we will work with you to provide the
information or service you need.

18. Contact

Rapids Express Car Wash 2045 N. Tustin Street,
Orange, CA 92865 support@rapidsexpress.com (714) 592-4560

Part 7 — Unlimited
Wash Club Membership Terms

Effective July 24, 2026. Last updated July 24, 2026.

Summary box — please
read before you enroll

This is an automatically renewing membership.

Your plan is billed monthly at the price shown at
checkout, plus applicable taxes and fees.

It renews automatically every month and will
continue to bill your payment method until you cancel.

You may cancel at any time — in your online account
at rapidsexpress.com, by email to support@rapidsexpress.com, by phone at
(714) 592-4560, or at any Rapids Express location. Cancelling online
takes effect immediately and no further charges are made.

Your first charge occurs at enrollment, or at the end of any
introductory period, and each renewal charge occurs on the same day of
each following month.

If a free or discounted introductory period applies, the checkout
screen states how long it runs and the regular price that applies
afterward. Your plan converts to that regular price unless you cancel
first.

By checking the consent box and completing enrollment, you give your
express affirmative consent to these automatic renewal terms.

1. Who these terms are between

These Membership Terms and Conditions (“Membership Terms”) are an
agreement between you and Rapids Express Car Wash (“Rapids Express,”
“we,” “us,” or “our”). They govern your unlimited wash membership and
any group plan enrolled under a single account.

Fleet accounts are governed by the Fleet Account Terms. Website use
is governed by the Website Terms of Use. Personal information is handled
as described in the Privacy Policy and, for license plate information,
the ALPR Usage and Privacy Policy.

2. What the membership
includes

An unlimited wash membership entitles one specific
vehicle to unlimited washes at the plan level you purchase, at
any Rapids Express location listed at rapidsexpress.com, during normal
operating hours.

The membership is tied to the vehicle’s license plate and to an RFID
tag or windshield tag, where one is issued.
Included services depend on the plan tier you purchase. Plan
features are listed at rapidsexpress.com and may change on notice as
described in §7.
Unlimited means unlimited during operating hours, subject to these
Membership Terms and reasonable house rules. It does not entitle you to
more than one wash in a single visit, and we may limit washes in a
24-hour period where a vehicle is being used in a manner that is
commercially unreasonable or abusive of the plan.

3. One vehicle, one membership

A membership covers only the vehicle identified at enrollment. The
membership is personal to that vehicle and is not transferable to
another person and may not be shared.

Changing vehicles. If you sell or replace the
vehicle, contact us and we will move your membership to the replacement
vehicle. We may limit the frequency of vehicle changes where a pattern
suggests the membership is being shared.
Prohibited use. Using a membership for a vehicle
other than the one enrolled, transferring or swapping license plates or
tags, allowing others to use your membership, or using a personal
membership for a commercial fleet is a violation of these Membership
Terms.
Consequences. We may deny the wash, charge the
retail price of washes obtained improperly, suspend or terminate the
membership, and recover any tag issued to you.

4. Automatic renewal
disclosure

AUTOMATIC RENEWAL. Your membership begins on the
date shown at checkout and automatically renews every month on or about
that date until you cancel. Rapids Express will charge the payment
method on file the price shown at checkout, plus applicable tax, each
billing period. If the initial price is promotional, the checkout
disclosure states the promotional period and the regular recurring price
that follows. There is no minimum commitment unless the checkout
disclosure expressly states one. You may cancel at any time using the
methods in Section 6. Cancel before the next charge to avoid the next
billing period.

Enrollment requires your express affirmative consent
to these automatic renewal terms. Rapids Express provides an
acknowledgment you can retain and maintains evidence of your consent for
at least three years, or one year after termination, whichever is
longer.

5. Enrollment, billing, and
payment

Enrollment. You may enroll online, at a pay station,
or with a Team Member. At enrollment you authorize Rapids Express to
charge your payment method the plan price plus applicable taxes and fees
on a recurring monthly basis until you cancel.

Your consent. Before we collect your payment
information, we present the automatic renewal terms in the summary box
above. Your enrollment is not complete until you affirmatively agree to
them. We keep a record of your consent.

Confirmation. After you enroll, we send you an
acknowledgment by email or text that includes the automatic renewal
terms, the price, the cancellation policy, and how to cancel. Keep it
for your records.

Recurring charges. Your first charge occurs at
enrollment, or at the end of any introductory period. Each following
charge occurs on the same day of each month. If a month does not contain
that date, we bill on the last day of the month.

Payment method. You are responsible for keeping a
valid payment method on file. If a charge is declined, we may retry,
suspend membership access until payment succeeds, and terminate the
membership if it remains unpaid after 10 days. Suspended time is not
credited.

Taxes and fees. Prices exclude applicable sales tax
and any government-imposed fees, which are added at billing.

6. Cancellation

You may cancel at any time. We do not require you to
give advance notice, speak to a representative, or complete any
additional step beyond the ones below.

You may cancel:

Online in your online account at rapidsexpress.com,
at any time;
By email to support@rapidsexpress.com from the
address on your account;
In person at any Rapids Express location; or
By phone at (714) 592-4560 during normal support
hours.

Cancellation is available in the same medium you used to enroll, and
in any medium in which you ordinarily interact with Rapids Express. If
you enrolled online, you may cancel online, and the online cancellation
is capable of immediate completion after reasonable authentication. We
will not require unnecessary steps, a retention conversation, or a
waiting period.

An emailed cancellation may be sent immediately, without a form. A
voicemail requesting cancellation will be processed or returned within
one business day.

When cancellation takes effect. Cancellation stops
all future charges. Your membership remains active through the end of
the billing period you have already paid for, and then ends. We do not
prorate or refund partial months except as described in §6.

Confirmation. We send confirmation to the email
address or telephone number on your account. If you do not receive it
within two business days, contact us so we can verify.

Cancelling is not a deletion request. Ending your
membership does not by itself delete your personal information. To
request deletion, submit a privacy request under Part 3.

7. Refunds and billing
disputes

Billing errors. If you believe you were charged in
error — including a duplicate charge, a charge after cancellation, or a
charge at the wrong plan price — contact support@rapidsexpress.com or
any location. We will investigate and, where we confirm an error, refund
the incorrect amount to the original payment method. Please contact us
within 30 days of the charge so we can research it accurately.

Other refunds. Membership fees are otherwise
non-refundable, except that:

If you cancel within 10 days of your initial enrollment and have not
used the membership, we will refund your first payment in full;
We will refund charges made after a valid cancellation; and
We will provide refunds where required by law.

Chargebacks. Please contact us before disputing a
charge with your card issuer. A membership subject to an unresolved
chargeback may be suspended.

8. Changes to price,
plans, and these terms

We may change plan prices, plan features, hours, and these Membership
Terms.

Price increases and material changes. We will
notify you at least 30 days before a price increase or other material
change takes effect. The notice will state the change, its effective
date, and how to cancel. If you do not want the change, cancel before
the effective date.
Non-material changes. We may make non-material
changes by posting an updated version with a new “Last updated”
date.
Annual reminder. Where required by law, we will
send you a periodic reminder of your membership terms, the renewal date,
and how to cancel.

Continuing to use the membership after a change takes effect means
you accept it.

9. Service
availability, closures, and conditions

We do not guarantee uninterrupted service. Locations may close or
limit service for weather, power or water interruptions, equipment
maintenance or failure, staffing, safety concerns, construction, or
events outside our control. Closures do not entitle you to a credit,
refund, or extension unless we say otherwise. If a location is closed,
your membership remains valid at our other locations.

Hours and holiday schedules are posted at rapidsexpress.com and are
subject to change.

10. Vehicle
condition, refusal of service, and safety

For the safety of Guests, Team Members, vehicles, and equipment, we
may refuse to wash a vehicle. Reasons include, without limitation:

Vehicle dimensions, weight, or configuration outside the tunnel’s
limits;
Aftermarket or damaged components — including spoilers, racks,
running boards, antennas, mirrors, trim, wraps, bug deflectors, camper
shells, oversized tires, and lift kits — that we believe may be damaged
or may damage the equipment;
Loose, unsecured, missing, cracked, or previously damaged parts,
glass, paint, or clear coat;
Open windows, sunroofs, tailgates, truck beds carrying loose cargo,
or unsecured items;
Excessive contamination, including paint, tar, cement, oil, or
biological material;
Vehicles being operated unsafely, or drivers who do not follow
attendant instructions or posted signage; or
Any condition a Team Member reasonably believes presents a safety or
damage risk.

You are responsible for securing your vehicle before entering the
tunnel, following all posted instructions and attendant directions,
keeping your vehicle in neutral where directed, keeping hands and body
inside the vehicle, and not braking or steering while on the
conveyor.

Vehicle damage claims are handled under our Vehicle Damage Claim
Policy. Nothing in these Membership Terms waives any right you have
under California law with respect to damage caused by our
negligence.

11. Suspension and termination
by us

We may suspend or terminate a membership immediately if you violate
these Membership Terms, misuse the membership, fail to pay, provide
false information, or behave abusively toward Guests or Team Members, or
where we believe suspension is necessary for safety or to prevent fraud.
If we terminate a membership without cause, we will refund the unused
portion of the current billing period.

12.
Upgrades, downgrades, vehicle changes, and promotions

Upgrades may take effect immediately. Any prorated
or full price difference is disclosed before you confirm.

Downgrades ordinarily take effect at the next
renewal.

Vehicle changes may require proof of ownership or
authority and are subject to reasonable fraud controls.

Promotions. The terms presented at enrollment
control the promotion’s length, eligibility, and the price that applies
afterward. Where a free trial or promotional period converts to a paid
or higher-priced plan, we send the reminder notice California law
requires before the conversion. Promotions have no cash value and may
not be combined unless we say so.

13. Communications

By enrolling, you agree that we may contact you about your account,
billing, and service at the email address, phone number, and mailing
address you provide. Marketing communications require your separate
consent and can be stopped at any time — see the SMS Terms and Privacy
Policy.

14. Limitation
of liability and dispute resolution

The limitation of liability in §9 of the Website Terms of Use applies
to these Membership Terms, except that it does not limit our
responsibility for vehicle damage caused by our negligence, which is
handled under the Vehicle Damage Claim Policy.

Disputes are governed by the Arbitration Agreement and Class Action
Waiver in Part 15, which requires most disputes to be resolved by
individual arbitration, waives class actions, and gives you 30 days to
opt out.

Governing law and venue: California, Orange County, as stated in the
Website Terms of Use.

15. General

These Membership Terms, together with the documents referenced in §1,
are the entire agreement between you and Rapids Express regarding your
membership. If any provision is unenforceable, the rest remain in
effect. Our failure to enforce a provision is not a waiver. You may not
assign your membership; we may assign these Membership Terms in
connection with a corporate transaction.

Questions? support@rapidsexpress.com · (714)
592-4560 · 2045 N. Tustin Street, Orange, CA 92865

Part 8 — SMS/MMS Messaging
Terms

Effective July 24, 2026. Last updated July 24, 2026.

1. Program description

Rapids Express Car Wash operates two kinds of text message
programs:

Account and service messages — membership
confirmations, billing notices, cancellation confirmations, payment
failures, location closures, and responses to your support requests.
These relate to your account and are sent whether or not you opt in to
marketing.
Marketing messages — promotions, offers, new
location announcements, and membership news. These are sent
only to people who have given prior express written
consent.

You may opt in by entering your mobile number and checking the
consent box on our website or at a pay station, by texting the keyword
shown on our signup materials to the number we provide, or by providing
your number and agreeing to receive messages when you enroll in a
membership.

Consent to marketing texts is not a condition of
purchase. You can buy a wash or a membership without agreeing
to receive marketing texts.

By opting in, you agree to receive recurring automated marketing text
messages from Rapids Express at the number you provided, and you confirm
that you are the subscriber or customary user of that number.

3. Message frequency and cost

Message frequency varies and may be up to six marketing messages per
month, plus account and service messages as needed.

Message and data rates may apply. Your mobile
carrier’s standard rates apply to messages you send and receive. Contact
your carrier with questions about your plan.

4. How to stop

Reply STOP to any message to end that program. We
will send one confirmation message and then stop sending. You can also
email support@rapidsexpress.com or ask a Team Member at any
location.

Stopping marketing texts does not stop account and service messages
you need to receive about your membership. To stop those as well,
contact us — note that we may then need to reach you by email or phone
instead.

To rejoin, opt in again the same way you did originally.

5. How to get help

Reply HELP to any message, email
support@rapidsexpress.com, or call (714) 592-4560.

6. Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery
is subject to your carrier’s network and your device.

7. Changing your number

If you change or give up your mobile number, tell us promptly at
support@rapidsexpress.com so we do not text a number that no longer
belongs to you.

8. Privacy

Information collected through our messaging program is handled as
described in our Privacy Policy. We do not sell or share mobile
phone numbers or SMS consent with third parties for their own
marketing. Our messaging platform vendor processes numbers only
to deliver messages for us.

9. Supported carriers

Supported carriers include the major U.S. carriers and many regional
carriers. Carrier support may change without notice.

Questions: support@rapidsexpress.com · (714)
592-4560

Part 9 — Fleet Program Terms

Effective July 24, 2026. Last updated July 24, 2026.

1. Parties and scope

These Fleet Account Terms govern commercial accounts between Rapids
Express Car Wash (“Rapids Express”), and a business, government, or
nonprofit customer (“Fleet Customer”) that enrolls one or more
vehicles.

A fleet account is a commercial account. Consumer protections that
apply to individual memberships, including California’s automatic
renewal law, are generally directed at consumer transactions; nothing
here waives any right the Fleet Customer has under law.

2. Enrollment and authorized
vehicles

The Fleet Customer provides a list of vehicles by license plate and
receives RFID tags where issued. Only listed vehicles are authorized.
The Fleet Customer must notify Rapids Express promptly when vehicles are
added, removed, sold, or reassigned, and remains responsible for washes
obtained by a vehicle on the list until it is removed.

The Fleet Customer represents that it owns or controls the enrolled
vehicles and is authorized to enroll them.

3. Pricing

Fleet pricing, plan tiers, minimums, discounts, and any volume terms
are set out in the signed Fleet Agreement, enrollment form, or price
schedule for the account. Those documents control. Rapids Express may
change fleet pricing on 30 days’ written notice, and the Fleet Customer
may terminate without penalty before a change takes effect.

Current fleet pricing is available from any Rapids Express location
or by contacting support@rapidsexpress.com.

4. Billing and payment

Billing follows the model stated in the account’s signed Fleet
Agreement — either a monthly per-vehicle subscription or per-wash
billing in arrears for washes recorded by license plate recognition or
tag.

Invoices are due net 30 from the invoice date. Late amounts accrue
interest at 1.5% per month or the maximum permitted by law, whichever is
less. Rapids Express may suspend account access for balances more than
10 days past due, and may recover reasonable collection costs.

Usage records. Each monthly statement shows the
available vehicle, plate, location, date, time, wash, discount, and
charge information. Disputed charges must be reported within 30 days of
the statement.

Taxes. Taxes and government charges are the Fleet
Customer’s responsibility unless valid exemption documentation is
provided and accepted.

5. Use of license plate
information

Rapids Express identifies fleet vehicles using automated license
plate recognition. That information is handled under our ALPR Usage and
Privacy Policy. Usage records may be provided to the Fleet Customer’s
authorized representative for account administration and billing. The
Fleet Customer is responsible for informing its drivers that vehicles
are identified by license plate at our locations, and represents that it
has lawful authority to provide the vehicle and driver information it
supplies to Rapids Express.

6. Authorized use

Fleet accounts may be used only for the enrolled vehicles and only
for the Fleet Customer’s business purposes. Personal use by drivers
outside the scope of the account, plate or tag swapping, and resale of
washes are prohibited. Rapids Express may charge retail rates for
unauthorized washes and may suspend or terminate the account.

7. Vehicle condition
and refusal of service

Sections 8 and 9 of the Membership Terms — service availability,
vehicle condition, refusal of service, and safety — apply to fleet
vehicles. Fleet vehicles frequently carry racks, ladders, toolboxes,
wraps, lift kits, and equipment that may not be compatible with an
express tunnel; the Fleet Customer is responsible for ensuring its
drivers disclose these before entering.

8. Term and termination

The account continues until terminated. Either party may terminate on
30 days’ written notice. Rapids Express may suspend or terminate
immediately for non-payment, misuse, or safety reasons. On termination,
the Fleet Customer pays all amounts owed through the termination date
and returns any tags issued.

9. Claims, liability, and
insurance

Vehicle damage claims are handled under the Vehicle Damage Claim
Policy. Each party maintains commercially reasonable insurance. The
limitation of liability in the Website Terms of Use applies, except that
it does not limit responsibility for damage caused by our
negligence.

10. Confidentiality

Fleet pricing and account terms are confidential and may not be
disclosed by either party except to advisors with a need to know or as
required by law.

11. General

Governing law: California. Venue: Orange County. These Terms,
together with the signed Fleet Agreement and the documents referenced
above, are the entire agreement. Neither party may assign without
consent, except in connection with a corporate transaction.

Fleet inquiries: support@rapidsexpress.com · (714)
592-4560

Part 10 — Gift Card and
Wash Book Terms

Effective July 24, 2026. Last updated July 24, 2026.

1. What these cover

These terms apply to Rapids Express gift cards, e-gift cards, prepaid
wash books, and multi-wash packages (“Gift Products”) sold by Rapids
Express Car Wash.

2. Redemption

Gift Products are redeemable for car wash services at any Rapids
Express location listed at rapidsexpress.com, during normal operating
hours. They may be applied toward a membership where the offer states
that they can be. They are not redeemable for merchandise from third
parties.

3. No expiration

Rapids Express gift cards do not expire and carry no
dormancy, inactivity, or service fees, consistent with
California law.

Promotional certificates that Rapids Express gives away rather than
sells may carry an expiration date, as California law permits. Any such
certificate states on its face that it was issued for a promotional
purpose and prints its expiration date clearly.

4. Cash redemption

If the remaining balance on a Rapids Express gift card is
less than ten dollars ($10), you may request the
balance in cash at any location, as provided by California law.

5. Multi-wash books and
packages

Prepaid wash books entitle the purchaser to the stated number of
washes at the stated tier. Unless the package expressly states
otherwise:

Washes may be used at any location;
Washes are for a single vehicle per visit;
Unused washes do not expire; and
Packages are not redeemable for cash except as described in §4.

6. Lost, stolen, or damaged
cards

Register your card at rapidsexpress.com or keep your receipt. We will
replace a registered card with a verifiable balance. We cannot
replace an unregistered card with no proof of purchase. Treat
an unregistered gift card like cash.

7. Other restrictions

A gift card may not be used to purchase another gift card unless
expressly stated. Gift cards are not credit or debit cards.

8. Fraud and unauthorized use

We may refuse to honor, void, or freeze a Gift Product we reasonably
believe was obtained fraudulently, purchased with a disputed payment
method, altered, or duplicated.

9. Refunds and resale

Gift Products are non-refundable and non-returnable except as
required by law or under §4. They may not be resold. Rapids Express is
not responsible for cards purchased from unauthorized resellers.

10. Balance inquiries

Check your balance at any location, at rapidsexpress.com, or by
contacting support@rapidsexpress.com.

11. Changes

We may change these terms prospectively. Changes do not reduce the
value of a Gift Product already purchased.

Questions: support@rapidsexpress.com · (714)
592-4560

Effective July 24, 2026. Last updated July 24, 2026.

1. What this covers

This policy explains the cookies and similar technologies we use on
rapidsexpress.com and our account portal, and how you can control them.
It supplements our Privacy Policy.

Cookies are small text files placed on your device. We also use
related technologies including pixels, tags, SDKs, local storage, and
session identifiers. We refer to all of them as “cookies” below.

2. Categories we use

Category	What it does	Can you turn it off?
Strictly necessary	Keeps you signed in, remembers items in your cart, routes traffic, protects against fraud and abuse, and enables checkout	No — the site will not work properly without these
Functional	Remembers your preferred location, language, and display preferences	Yes
Analytics and performance	Tells us which pages are used, where errors occur, and how enrollment flows perform	Yes
Advertising and targeting	Measures the performance of our advertising and allows us and our partners to show you Rapids Express ads on other sites and apps	Yes

The cookie preference center on our website lists the individual
cookies currently in use, the provider of each, its purpose, and how
long it lasts. That list is generated from the site itself and is more
current than any list printed here.

3. Third parties

Some cookies are set by third parties whose services appear on our
site. Rapids Express uses:

Google — Google Analytics for site measurement, and
Google Ads conversion tracking and remarketing tags;
Meta — the Meta pixel for advertising measurement
and audience targeting on Facebook and Instagram;
Our payment processor — for secure checkout and
fraud prevention.

These parties collect information about your activity on our site and
may combine it with information they hold about you from other sites and
services. Their use of that information is governed by their own privacy
policies.

Under California law, our use of the Google and Meta
advertising tags is “sharing” personal information for cross-context
behavioral advertising. You can opt out at any time — see §4
below and §7 of our Privacy Policy.

4. Your choices

“Do Not Sell or Share My Personal Information”: the
link in our website footer turns off advertising cookies and stops
sharing with Google and Meta for that browser.
Our preference center: the cookie preference center
on our website — change your choices at any time.
Global Privacy Control: we recognize the GPC
browser signal as a valid request to opt out of sharing, and our site
indicates when a GPC signal has been processed.
Browser settings: most browsers let you block or
delete cookies. Blocking strictly necessary cookies will break parts of
the site.
Advertising industry tools: optout.aboutads.info
and optout.networkadvertising.org offer opt-outs for participating
advertisers.

5. Duration

Nonessential cookies are not retained longer than reasonably
necessary. Analytics and advertising identifiers ordinarily expire
within 13 months. The specific providers and durations are listed in the
cookie preference center on our website.

6. Changes

We update this policy when our technologies change. The “Last
updated” date shows the most recent version.

Questions: support@rapidsexpress.com

Part 12 — Vehicle Damage
Claim Policy

Effective July 24, 2026. Last updated July 24, 2026.

1. Our approach

Most vehicles go through our tunnels without incident, but we take
every claim seriously. This policy explains how to report a concern and
what happens next. It applies at all Rapids Express locations.

Nothing in this policy waives any right you have under California
law, and nothing in it limits our responsibility for damage caused by
our negligence.

2. Report before you leave

Please report any damage to an attendant or the Site Manager
before leaving the property. Reporting on site allows us to
inspect the vehicle, review video and license plate records from your
visit, and document the condition immediately — which is the single best
thing you can do to support your claim.

If you discover something after leaving, contact us as soon as
possible at support@rapidsexpress.com or (714) 592-4560. Claims reported
more than three days after the visit are substantially harder to verify,
and video and visit records are retained for a limited period.

3. What we will ask you for

Your name and contact information;
The location, date, and approximate time of your visit;
The vehicle year, make, model, color, and license plate;
A description of the damage;
Photographs of the damage; and
Your receipt, membership account, or transaction reference, if you
have one.

4. What we do

Acknowledge your claim within two business
days.
Investigate — the Site Manager reviews surveillance
video, license plate and transaction records for your visit, equipment
logs and maintenance records, and any Team Member observations, and
inspects the vehicle where possible.
Decide and explain — we aim to give you a decision
within ten business days and will tell you the basis for it. If the
claim requires review by our insurer, we will tell you and provide the
claim contact.
Resolve — where we are responsible, we arrange
repair through an approved repair facility, provide reimbursement, or
agree another remedy with you.

5. What is generally not
covered

Consistent with our posted signage and the Membership Terms, we
generally do not accept responsibility for:

Pre-existing damage, rust, oxidation, or failing clear coat, paint,
or trim;
Loose, previously repaired, aftermarket, or improperly secured parts
— including spoilers, mirrors, antennas, moldings, emblems, wraps, bug
deflectors, racks, running boards, and camper shells;
Damage to vehicles that entered with open windows, sunroofs, doors,
or unsecured cargo;
Items left in or on an open vehicle;
Damage resulting from a driver’s failure to follow posted
instructions or attendant directions, including braking or steering on
the conveyor;
Wear consistent with ordinary vehicle washing; or
Vehicles the attendant advised should not enter, where the customer
chose to proceed.

These are general guidelines, not automatic denials. We evaluate
every claim on its facts.

6. If you disagree with our
decision

Ask for a review by the General Manager at support@rapidsexpress.com.
You may also pursue any remedy available to you under law, including
small claims court, and you may involve your own insurer at any
point.

7. Records

We retain claim files, related video, and license plate records for
the period described in our Privacy Policy and ALPR Usage and Privacy
Policy, or longer where a claim remains open.

Report a claim: support@rapidsexpress.com · (714)
592-4560 · the claim form on our website

Part 13 — Accessibility
Statement

Last updated July 24, 2026.

Our commitment

Rapids Express Car Wash is committed to making our website and our
locations usable by everyone, including people with disabilities. We are
working toward conformance with the Web Content Accessibility Guidelines
(WCAG) 2.1 Level AA.

What we are doing

We evaluate rapidsexpress.com against WCAG 2.1 AA and address issues
we identify or that are reported to us.
We test new site features for keyboard navigation, color contrast,
form labeling, and screen reader compatibility before release.
We include accessibility requirements in agreements with web and
platform vendors.
We review this statement and our progress at least annually.

At our locations

If you need assistance at any Rapids Express location, please ask a
Team Member. We can help with pay station use, account questions, and
navigating the site. Accessible parking and paths of travel are provided
as required by law.

Third-party content

Some parts of our site rely on third-party services, including
payment processing and account management. We ask those vendors to meet
accessibility standards, but we do not control their code.

Tell us about a barrier

If you have difficulty using any part of our website or accessing any
of our services, we want to know and we will help you complete what you
were trying to do.

Email: support@rapidsexpress.com
Phone: (714) 592-4560 Mail: 2045 N.
Tustin Street, Orange, CA 92865

Please tell us the page or location involved, what you were trying to
do, and how best to reach you. We aim to respond within five business
days.

Part 14 —
Team Member and Job Applicant Privacy Notice

Effective July 24, 2026. Last updated July 24, 2026.

1. Who this is for

This notice applies to job applicants, employees, and independent
contractors of Rapids Express Car Wash, who are California
residents.

2. What we collect and why

Category	Examples	Purpose	Retention
Identifiers	Name, address, phone, email, date of birth, Social Security number, driver’s license number	Hiring, payroll, tax reporting, benefits, background and driving record checks where applicable	Duration of employment plus four years
Employment records	Application, resume, references, offer letter, position, schedule, timekeeping, performance records, discipline, training records	Managing the employment relationship	Duration of employment plus four years
Financial	Bank account for direct deposit, wage and deduction records	Payroll and legally required recordkeeping	Duration of employment plus four years
Health and benefits related	Benefits enrollment, leave requests, work restrictions	Administering benefits and leave, and meeting legal obligations	As required by law
Audio, electronic, and visual	Audio and video surveillance in posted operational areas at our locations, system and point-of-sale login records, company device and account use	Site security, loss prevention, incident investigation, system security	Audio and video: 30 days unless preserved; logs: 24 months
Sensitive personal information	Social Security number, driver’s license number, and, where voluntarily provided, demographic information	Legally required reporting and verification only	As required by law

We use this information only for the purposes listed, for related
internal operations, and to comply with law. We do not sell or share
Team Member or applicant personal information.

3. Where it comes from

Directly from you; from references and background check providers you
authorize; from our payroll, scheduling, and point-of-sale systems; and
from our security systems.

4. Who we disclose it to

Payroll and benefits providers, background check vendors, insurers,
our accountants and attorneys, and government agencies where required.
All service providers are bound by written contracts limiting their use
of the information.

5. Audio and video recording
at work

Our locations record audio and video in posted, public-facing
operational areas, including entrance lanes, pay stations, the tunnel
approach, and vacuum bays. You will be working inside those areas during
your shift.

Audio is not recorded in breakrooms, restrooms, changing
areas, or private offices. If you need a private conversation,
those areas are available.

Recordings are used for safety, security, incident and claim
investigation, and training. Before recording applies to your
work area, you will receive written notice and will be asked to sign an
acknowledgment. Ask the Privacy Officer if you are unsure
whether a specific area is recorded — every site keeps a written audio
zone map, and you may ask to see it.

6. License plate recognition

Our locations use license plate recognition. If you park on site,
your vehicle’s plate may be captured like any other. Rapids
Express does not use license plate information to monitor Team Member
arrival, departure, breaks, attendance, or work
performance.

7. Your rights

California residents have the right to know, delete, and correct
personal information, and to limit the use of sensitive personal
information, subject to exceptions — including the many records
employers are required by law to retain. Submit a request to
jobs@rapidsexpress.com or support@rapidsexpress.com. We will not
retaliate against anyone for exercising a privacy right.

8. Questions

Privacy Officer · 2045 N. Tustin Street, Orange, CA 92865 ·
support@rapidsexpress.com

Part
15 — Dispute Resolution, Arbitration Agreement, and Class Action
Waiver

Effective July 24, 2026. Last updated July 24, 2026.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL
RIGHTS.

THIS SECTION REQUIRES MOST DISPUTES BETWEEN YOU AND RAPIDS
EXPRESS TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION INSTEAD OF IN
COURT, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR
CLASSWIDE ARBITRATION.

YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN 30 DAYS.
SEE SECTION 15.9. OPTING OUT WILL NOT AFFECT YOUR MEMBERSHIP, YOUR
PRICING, OR ANY OTHER PART OF YOUR RELATIONSHIP WITH RAPIDS
EXPRESS.

15.1 What this section covers

This Arbitration Agreement applies to any dispute, claim, or
controversy between you and Rapids Express arising out of or relating to
your use of our website, your purchase or use of a wash, your membership
or group plan, a fleet account, a gift card, our marketing or text
messages, our handling of personal information, or any of the terms in
this document — whether based in contract, tort, statute, fraud,
misrepresentation, or any other legal theory, and whether it arose
before or after this Arbitration Agreement took effect.

It also applies to disputes involving our owners, officers,
employees, agents, affiliates, and service providers acting in that
capacity.

15.2 Informal resolution first

Most problems can be resolved quickly. Before starting an
arbitration, you agree to send a written Notice of Dispute to Rapid MGMT
INC, Attn: Legal, 2045 N. Tustin Street, Orange, CA 92865, or by email
to support@rapidsexpress.com, describing the nature of the claim and the
relief you want. We will send you a Notice of Dispute at the address or
email on your account.

You and Rapids Express agree to work in good faith to resolve the
dispute for 60 days after the notice is received. Either party may then
begin arbitration. The 60-day period tolls any applicable statute of
limitations.

15.3 Small claims court

Either you or Rapids Express may bring an individual claim in small
claims court instead of arbitration, if the claim qualifies and stays in
that court. This is often the fastest and cheapest way to resolve a
routine billing dispute, and nothing in this section discourages you
from using it.

15.4 Claims for public
injunctive relief

Nothing in this Arbitration Agreement prevents you from seeking
public injunctive relief. Consistent with California law, a claim for
public injunctive relief is not subject to arbitration. If you assert
such a claim together with claims subject to arbitration, the claim for
public injunctive relief will be severed and stayed in court while the
arbitrable claims proceed in arbitration.

15.5 Class action
and representative action waiver

You and Rapids Express agree that each may bring claims
against the other only in an individual capacity, and not as a plaintiff
or class member in any purported class, collective, coordinated,
consolidated, or representative proceeding. The arbitrator may
not consolidate the claims of more than one person and may not preside
over any form of class or representative proceeding.

This waiver does not apply to a claim for public injunctive relief
under Section 15.4.

This waiver is a material part of this Arbitration
Agreement. If a court decides that the class action waiver in
this Section 15.5 is unenforceable as to a particular claim or request
for relief, then this entire Arbitration Agreement is void as to that
claim or request, and it will proceed in court rather than in
arbitration. The remainder of this Arbitration Agreement stays in effect
for all other claims.

15.6 How arbitration works

Arbitration is administered by the American Arbitration Association
under its Consumer Arbitration Rules, available at adr.org. If the AAA
is unavailable or declines to administer the arbitration, you and Rapids
Express will agree on another established administrator, or a court may
appoint one.

Governing law. The Federal Arbitration Act governs
the interpretation and enforcement of this Arbitration Agreement.
California law governs the substance of the dispute.
Arbitrator. One neutral arbitrator selected under
the AAA rules.
Where. Arbitration takes place in Orange County,
California, or in the county where you live, at your choice. You may
also elect a telephone or video hearing, or a decision based on
documents alone, to the extent the AAA rules allow.
Discovery and evidence. The arbitrator applies the
AAA rules and may award any individual relief a court could award,
including statutory damages and attorneys’ fees where a statute provides
for them.
Decision. The arbitrator issues a written decision
explaining the essential findings and conclusions. Judgment on the award
may be entered in any court with jurisdiction.
Who decides what. The arbitrator decides all
issues, including the scope, interpretation, and enforceability of this
Arbitration Agreement — except that a court, not the arbitrator, decides
whether the class action waiver in Section 15.5 is enforceable.

15.7 Costs

Rapids Express pays the filing, administrative, and
arbitrator fees for a consumer arbitration, except that you pay
the portion of the filing fee that the AAA Consumer Arbitration Rules
allocate to consumers, which is capped by those rules and is no more
than the fee to file the same claim in court. If the arbitrator finds
your claim frivolous or brought for an improper purpose, the arbitrator
may reallocate fees as the AAA rules permit.

Each party otherwise pays its own attorneys’ fees, unless a statute
or the arbitrator’s award provides otherwise.

Rapids Express will pay all arbitration fees and costs it
owes within 30 days of the due date, as California Code of
Civil Procedure sections 1281.97 and 1281.98 require. If we fail to do
so, you may withdraw from arbitration and proceed in court, and you may
seek the other remedies those sections provide.

15.8 Coordinated filings

If 25 or more Notices of Dispute raising substantially similar claims
are submitted by or with the assistance of the same counsel or
coordinated group within a 90-day period, you and Rapids Express agree
that the demands will be resolved in batches of no more than 50
claimants each, with one arbitrator per batch and a single set of
administrative fees per batch. Statutes of limitations are tolled for
claimants awaiting a batch. Either party may ask the administrator to
modify this process for fairness or efficiency.

15.9 Your right to opt out — 30
days

You may opt out of this Arbitration Agreement. To do
so, send written notice within 30 days after you first accept these
terms — or, for existing customers, within 30 days after the effective
date at the top of this section.

Send your opt-out to support@rapidsexpress.com with
the subject line “Arbitration Opt-Out,” or by mail to Rapid MGMT INC,
Attn: Arbitration Opt-Out, 2045 N. Tustin Street, Orange, CA 92865.

Include your full name, the email address and phone number on your
account, your license plate, and a statement that you are opting out of
the Arbitration Agreement. One notice covers your household.

Opting out affects only this Section 15. It does not affect any other
part of your agreement with us, and it will not affect your membership,
your price, your service, or how we treat you. We will confirm
receipt.

15.10 Changes and survival

If we change this Section 15, the change does not apply to any
dispute for which a Notice of Dispute was sent before the change took
effect. If you do not agree to a change, you may opt out under Section
15.9 within 30 days of the change.

This Section 15 survives the end of your membership, the closing of
your account, and any termination of your relationship with Rapids
Express.

15.11 If arbitration does not
apply

For any dispute not subject to arbitration — including a claim by
anyone who has opted out, a claim for public injunctive relief, and any
claim a court finds is not arbitrable — the exclusive venue is the state
or federal courts located in Orange County, California, and you and
Rapids Express consent to personal jurisdiction there. California law
governs, without regard to conflict-of-law principles.

Rapids Express Car Wash — Privacy Policy, Terms and Conditions, and Customer Notices

Part 1 — About Rapids Express and These Terms

1.1 Who we are

1.2 Our locations

1.3 What this document covers

1.4 Our commitment on advertising and data sales

1.5 How to reach us

Part 2 — Privacy Policy and Notice at Collection

1. Scope

2. Personal information we collect

3. Sources of personal information

4. Why we collect and use information

5. Notice at Collection — categories, purposes, sharing, and retention

6. How we disclose information

7. Sale, sharing, and targeted advertising

8. Cookies and tracking technologies

9. Communications choices

10. Security

11. Children

12. California privacy rights

13. Other California disclosures

14. Changes to this Policy

15. Contact us

Part 3 — California Privacy Rights

1. Your rights

2. Submitting a request

3. Verification

4. Authorized agents

5. Timing and appeals

6. Requests involving a vehicle or license plate

7. Annual disclosure

Part 4 — Automated License Plate Recognition Usage and Privacy Policy

1. Purpose and scope

2. Information collected

3. Authorized purposes

4. Authorized users and training

5. Monitoring, security, and audits

6. Access records

7. Sharing and disclosure

8. Accuracy and correction

9. Retention and destruction

10. Custodian of the system

11. California privacy rights

12. Changes to this policy

Part 5 — Audio and Video Surveillance Policy

1. Notice

2. Purposes

3. Audio recording — where it applies and where it does not

4. Team Members

5. Access, disclosure, and security

6. Retention

7. Contact

Part 6 — Website Terms of Use

1. Agreement to these terms

2. Eligibility

3. Your account

4. Permitted use and license

5. User submissions

6. Prices, promotions, and errors

7. Third-party links and services

8. Disclaimer of warranties

9. Limitation of liability

10. Indemnification

11. Electronic communications

12. Copyright complaints

13. Suspension and termination

14. Dispute resolution

15. Governing law and venue

16. Changes to these Terms

17. General

18. Contact

Part 7 — Unlimited Wash Club Membership Terms

Summary box — please read before you enroll

1. Who these terms are between

2. What the membership includes

3. One vehicle, one membership

4. Automatic renewal disclosure

5. Enrollment, billing, and payment

6. Cancellation

7. Refunds and billing disputes

Rapids
Express Car Wash — Privacy Policy, Terms and Conditions, and Customer
Notices

Part 1 — About
Rapids Express and These Terms

1.4 Our commitment
on advertising and data sales

Part 2 — Privacy
Policy and Notice at Collection

2. Personal information we
collect

3. Sources of personal
information

4. Why we collect and use
information

5.
Notice at Collection — categories, purposes, sharing, and retention

7. Sale, sharing, and
targeted advertising

8. Cookies and tracking
technologies

13. Other California
disclosures

Part 3 — California Privacy
Rights

6. Requests
involving a vehicle or license plate

Part
4 — Automated License Plate Recognition Usage and Privacy Policy

4. Authorized users and
training

5. Monitoring, security, and
audits

Part 5 — Audio and
Video Surveillance Policy

3. Audio
recording — where it applies and where it does not

5. Access, disclosure, and
security

6. Prices, promotions, and
errors

7. Third-party links and
services

Part 7 — Unlimited
Wash Club Membership Terms

Summary box — please
read before you enroll

2. What the membership
includes

4. Automatic renewal
disclosure

5. Enrollment, billing, and
payment

7. Refunds and billing
disputes

8. Changes to price,
plans, and these terms

9. Service
availability, closures, and conditions

10. Vehicle
condition, refusal of service, and safety

11. Suspension and termination
by us

12.
Upgrades, downgrades, vehicle changes, and promotions

14. Limitation
of liability and dispute resolution

Part 8 — SMS/MMS Messaging
Terms

2. Enrollment and authorized
vehicles

5. Use of license plate
information

7. Vehicle condition
and refusal of service

9. Claims, liability, and
insurance

Part 10 — Gift Card and
Wash Book Terms

5. Multi-wash books and
packages

6. Lost, stolen, or damaged
cards

Part 11 —
Cookie and Tracking Technologies Notice

Part 12 — Vehicle Damage
Claim Policy

5. What is generally not
covered

6. If you disagree with our
decision

Part 13 — Accessibility
Statement

Part 14 —
Team Member and Job Applicant Privacy Notice

5. Audio and video recording
at work